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Using CMMI for Improvement

CMMI provides industry best practices to support an organization's improvement work in four primary categories:

  • Process Management: practices for handling the overall improvement cycle – identifying needs, performing diagnosis, planning the improvements, and managing the deployment of improvement.
  • Project Management: best practices for planning and managing projects.
  • Engineering: technical best practices for performing the software or systems work in projects
  • Support: support functions (such as quality assurance and measurement) that are used by other process areas

An organization can approach a CMMI-based improvement program in a number of ways, including

  • Focus in a particular process category
  • Work on a subset of the process areas from one or more categories, gradually building their capability in those target areas.
  • Structure its improvement using the maturity levels of CMMI, addressing first the process areas that help the organization function successfully within projects, then across the organization.

When selecting an approach that is best suited for an organization, a first decision is to choose a representation of CMMI, either staged or continuous.

The Staged representation defines a set of process areas that represent levels of maturity – and organizations at each level generally exhibit specific behaviors:

Maturity Level Description
Level 1Initial The performance of business processes is ad hoc and inconsistent. Individuals accomplish work often without management support and under adverse conditions
Level 2Managed A basic management foundation is established within each project for stabilizing the conditions under which work is performed so that people are able to repeat practices that they have used successfully in the past
Level 3Defined The organization deploys a common framework for performing its processes, developed from integrating its best practices
Level 4Quantitatively Managed The knowledge created by the common framework is exploited for stabilizing its processes (quantitative knowledge) and propagating learning to make performance more predictable
Level 5Optimizing The organization continuously improves its capability by deploying opportunistic improvements and targeting specific processes for proactive improvement

The Continuous representation encourages an organization to select the order of improvement that best meets the business objectives and mitigates the organizations primary areas of risk, rather than focusing on levels of maturity. Organizations measure process improvement using capability levels of each process area. Each capability level corresponds to a level of institutionalization of the specific practices within the process area.

Level

Description

0 Incomplete
1 Performed
2 Managed
3 Defined
4 Quantitatively Managed
5 Optimizing
    
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