As a Buyer
How do you ensure consistent quality across all products and services? What can you do to drive supply chain efficiencies and improve supplier relationships? The answer is QuEST Forum and TL 9000 certification. By selecting suppliers that are TL 9000 certified, you are assured that they have a quality management system that has been systematically audited by an independent TL 9000 registrar. Furthermore, the advanced measurements system facilitates analysis against industry benchmarks. You can produce objective product or supplier evaluations that enable you to make fully informed supply
decisions.

As a Supplier
How do you demonstrate that you produce a high quality product and deliver excellent service? How can you reduce the costs of quality audits yet create customized performance reports for current and potential customers? The answer is TL 9000 certification and QuEST Forum membership.
 

OPERATIONAL BENEFITS
1、Decreases costs of product life cycle
management, audits, supplier management
expenses, and general operations
2、Delivers improvements in:
- Performance (manufacturing and service)
- Productivity
- Reliability of processes and production
- Life-cycle management
- Supply chain efficiencies
- Employee teamwork
3、Increases the efficiency of external audits
and site visits
4、Ensures operational consistency
5、Quantifies performance results
 
CUSTOMER RELATIONSHIP BENEFITS
1、Provides access to a greater customer base (those who require quality standards)
2、Enhances competitive position
3、Improves customer service and overall satisfaction
4、Establishes a method to gather and measure quality and performance data
5、Demonstrates a commitment to product quality and customer value (focus on cycle-time reductions; on-time deliveries; return rates; reliability; defect elimination)
6、Demonstrates the company’s accountability and focus on continuous improvement
7、Enables the development of stronger customer/supplier relationships